Need a hand with an edit, your account, or a purchase? Email support@getklo.com. Include your device model, Klo version, and what happened. Please never send passwords or payment details.
Start with a clip
On iPhone or iPad, tap Get Started, then choose Photos, Files, or Explore Klo to try the practice footage. Your timeline opens while the clips finish loading. Manual editing and export are available without an account.
Edit with words
Type an editing request into the composer. Sign in with Apple or Google when asked; new accounts receive 10 AI credits. You do not need a ChatGPT or Claude account. If sign-in is canceled, your draft stays in the editor.
Credits and subscriptions
Your balance appears in Settings. If a web purchase has not appeared, reopen Klo and check that you are signed in with the account used at checkout. For subscription changes, cancellations, or a payment problem, contact us at the address above.
Export and saved projects
Tap Export from the editor to save or share your video. Projects and imported clips are stored locally. Keep backups of important original footage before removing the app or its data.
Account and privacy
Settings → Delete account removes your Klo account and cancels Klo web subscriptions. For help removing separately uploaded cloud projects, email us. See our Privacy Policy for details about media processing, retention, and Apple sign-in permissions.